Returns, Refunds & Cancellations

Cancellation before dispatch or collection

Contact us promptly at sales@albertsvinoteca.es or +34 622 338 950 and quote the order number. We will confirm whether cancellation remains possible and arrange any refund due through the original payment method.

Withdrawal from an online order

Where the statutory right of withdrawal applies, a consumer may notify us within 14 calendar days from the day after they, or their nominee, receive the goods. The customer must then return the goods within the applicable legal period.

First contact our sales team with the order number and reason for return. Once instructed, return the goods in their original packaging to Albert’s Vinoteca, CV-925, Diseminado 6, 5E, 03191 Pilar de la Horadada, Alicante, Spain.

Unless goods are faulty, damaged or incorrect, the customer is responsible for the direct return cost.

Products should be unopened, unused, securely packaged and in a resalable condition. A lawful deduction may be made where handling has reduced their value.

Exceptions

The withdrawal right may not apply where a genuine legal exception covers the order, including certain personalised goods, rapidly deteriorating goods, unsealed hygiene-sensitive goods, or particular alcoholic drinks whose value depends on market fluctuations and whose agreed delivery is deferred. We will not rely on an exception unless it genuinely applies.

Damaged, faulty or incorrect products

Contact us as soon as reasonably possible with the order number and photographs where available. We will assess the issue and provide the legally appropriate remedy, which may include replacement, price reduction or refund.

Refunds

Once a return has been received and inspected, we will notify the customer whether the refund is approved. Approved refunds will be issued promptly to the original payment method.

Bank and card-provider processing times are outside our control. Standard outbound delivery costs will be handled as required by applicable law; premium delivery upgrades may not be refundable beyond the standard delivery amount.

Cancellation statement

“I/We give notice that I/we withdraw from the contract for the following goods: [ITEMS]. Ordered/received on: [DATE]. Order number: [NUMBER]. Consumer name and address: [DETAILS]. Date: [DATE].”

Last updated: 14 August 2026